Fix My Transport
FixMyTransport[1] is a website built built by the mySociety [2] charity to help people get common public transport problems resolved. It is targeted specifically at smaller problems such as persistently broken ticket machines, buses that always leave early, or silly rules that appear to do nothing but create inconvenience for travellers.
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How does this site help people get problems resolved?
At a basic level, FixMyTransport makes it easy for people to send problem reports to the companies or authorities responsible for those problems.
However, we know that simply sending an email often won't be enough to get a problem resolved. That's why we've built a complete system to make it easy to gather support other people, whether fellow commuters, colleagues or friends. We believe that this is worth doing because a transport company that doesn't respond to one person may very well respond to ten.
Yes! As well as being aimed at helping people to solve transport problems, FixMyTransport represents an experiment to discover whether a sufficiently well designed internet service can help tip people over the edge from grumbling about a problem to taking action to resolve it. We welcome your thoughts on how to measure whether or not we're succeeding.
Campaigns covering the SouthEast
The following list is the known campaigns on Fix My Transport which are covering the South East of England:
- We're trying to Deal with the large amount of broken down trains
- We're trying to put a lift in at Erith Station
- Please help me persuade Southeastern to Sell monthly travelcards for Oyster card holders in their ticket machines
- We're trying to not have cheaper fares for going further
- We're trying to Sort the gates out at Canterbury West Station.
References
- ↑ What is this site?, FixMyTransport, http://www.fixmytransport.com/about, retrieved September 7, 2011
- ↑ What’s it all about then, eh?, mySociety.org, http://www.mysociety.org/about, retrieved September 7, 2011
